Russo, Ivan; Cardinali, S.,
Customer Value Perspective in Managing Returns: A Case Studyfrom the Italian Footwear Industry
in Modelling Value
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Shaker Verlag GmbH
,
Proceedings of "Value Chain Management Conference - Modelling Value"
, Steyr - Upper Austria University of Applied Sciences
, May 4th-5th
,
2011
,
pp. 227-245