Customer service and supply chain management (2009/2010)

Course not running

Course code
4S00526
Credits
10
Coordinator
Ivan Russo
Academic sector
SECS-P/08 - MANAGEMENT
Language of instruction
Italian
Teaching is organised as follows:
Activity Credits Period Academic staff Timetable
1 - lezione 6 2nd semester Ivan Russo
2 - lezione 1 2nd semester Barbara Gaudenzi
3 - lezione 3 2nd semester Pierluigi Cavicchi

Lesson timetable

2nd semester
Activity Day Time Type Place Note
1 - lezione Monday 9:30 AM - 12:30 PM lesson Lecture Hall Menegazzi  
1 - lezione Wednesday 9:30 AM - 12:30 PM lesson Lecture Hall Menegazzi  

Learning outcomes

Module:
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The purpose of the module is to provide an adequate acknowledge about the instruments which allow firms to realize the customer satisfaction across supply chain. It plays a key role for the creation of customer value, usually the first goal of marketing activities.Thus another aim of the course is to analyse supply chain strategies for a global firm.

Syllabus

Module:
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The course will take place in italian. See the main description for details of the programme.

- Customer Satisfaction
- Trade off cost and logistics management
- Marketing and Logistics
- Supply Chain Management
- Global Supply Chain Management
- Perfomance Measurements
- Logistics Outsourcing
- Supply Chain Risks
- Reverse logistics
- Lean and agile Supply Chain

Assessment methods and criteria

Module:
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The examination consists of an written and an oral exam.

Teaching aids
Title Format (Language, Size, Publication date)
Glossary  pdfpdf (it, 611 KB, 23/02/10)
Handbook  pdfpdf (it, 164 KB, 25/02/10)
Handbook1  pdfpdf (it, 213 KB, 25/02/10)
Prima parte  pdfpdf (it, 675 KB, 25/02/10)
Seconda parte  pdfpdf (it, 77 KB, 03/03/10)