Service Management (2010/2011)

Course partially running (all years except the first)

Course code
4S02485
Name of lecturers
Angelo Bonfanti, Lucia Nazzaro
Coordinator
Angelo Bonfanti
Number of ECTS credits allocated
9
Academic sector
SECS-P/08 - MANAGEMENT
Language of instruction
Italian
Period
First semester dal Oct 4, 2010 al Dec 22, 2010.

Lesson timetable

Learning outcomes

The module aims to analyze the service management approach.

Syllabus

The module involves a range of teaching strategies including lectures, case studies and guest lectures. Additional material will be in the form of web-based reading and research, selected texts, journal articles and contemporary magazine and press articles. Independent research and study will be encouraged throughout to complement group work activities.

Assessment methods and criteria

1 hour written examination made up of open questions to test basic knowledge. If passed, oral examination to test critical analysis skills will take place.

Teaching aids

Documents