Marketing

Claudia Bazzani
Temporary Assistant Professor
Diego Begalli
Full Professor
Federico Brunetti
Full Professor
Roberta Capitello
Associate Professor
Fabio Cassia
Associate Professor
Ilenia Confente
Temporary Assistant Professor
Barbara Gaudenzi
Associate Professor
Elena Claire Ricci
Temporary Assistant Professor
Ivan Russo
Associate Professor
Katia Laura Sidali
Temporary Assistant Professor
Paola Signori
Associate Professor
Marta Maria Ugolini
Full Professor
Vania Vigolo
Associate Professor
Research interests
Topic People Description
Corporate identity congruence analysis Paola Signori
This research stream focuses on Corporate Identity congruence (CIC) analysis methods, adopting semiotic analysis to determine the fit between multiple core meanings that represent a corporate identity. The CIC assessment tool provides and tests processes for assessing how well top managers conceptualize and communicate numerous concepts that simultaneously represent the corporation identity.
Branding Marta Maria Ugolini
Study of the branding strategies adopted by firms both in business-to-consumer (B2C) and in business-to-business (B2B) markets and of their effectiveness. Specific focus on service branding, component branding and impacts on product crises on brands. Study of the relationships between brand perceptions and customer loyalty. Use of both qualitative and quantitative methods.
Business-to-business branding Fabio Cassia
Study of the generalizability of branding principles from business-to-consumer (B2C) markets to business-to-business (B2B) markets. Identification of branding strategies suitable for firms operating in business-to-business markets (for example, the component branding strategy). Analysis of the impacts that service-related and goods-related brand image has on industrial customer loyalty. Use of both qualitative and quantitative methods.
Business to business marketing Ivan Russo
Analysis of value creation and perception mechanisms in a business-to-business context, with a particular focus on intermediaries’ perception. Specifically, the study uses the servitization approach in order to understand the development of this trend among manufacturers. Moreover, understanding customer loyalty across a complex, longer and digital supply chain in the B2B context can be of particular help in today’s changing and highly competitive business environment because it allows a way for understanding and anticipating customers’ current and future needs in the era of omnichannel.
Wine and food marketing Claudia Bazzani
Elena Claire Ricci
Winegrower’s management strategy; role of geographical brands in emerging wine markets; consumer segmentation in food and wine markets; marketing strategies in food and wine business; food marketing strategy in emerging countries; agri-food business communication; digital marketing and communication in food and wine industries; qualitative research methods; quantitative research methods, experimental methods; advertisement and communication strategies; branding strategies; sustainability and food and wine marketing strategies.
Country-of-origin effect and international markets Vania Vigolo
Study of customers’ perceptions about Italian products and brands available in international markets. Exploration of the impact of country-of-origin effect on consumers’ purchase behavior. Analysis and definition of competitive strategies for international markets.
Customer education Federico Brunetti
Customer education as new component of a firm’s offering to consumers. Customer education as an antecedent of customer satisfaction. Applied analysis of customer education in the opera industry. Application of the customer education to knowledge-intensive industries.
Circular economy and the value perception Ilenia Confente
Ivan Russo
Analysis of consumers’ perception towards a new product type, “bio based”, deriving from recycled plastic under the lens of circular economy. Study of the purchase and switching intention towards such product adopting an experimental design
International business development Fabio Cassia
Study of firm’s international marketing strategies. Analysis of both strategic and operational decisions about: modes and timing of foreign marketing entry; development of sales and distribution networks; product; price; communication; cross-cultural aspects. Specific focus of emerging markets.
Managing global supply chain sustainability Ivan Russo
A prolific stream of international business research, for instance, has unearthed the national and corporate cultural as well as country governance complexities with which that corporations must consider. Many experience a great difficulty implementing Sustainable Supply Chain Management (SSCM) even when they do commit resources. Global Industry studies reveal that implementing SSCM in practice remains one of the key struggles faced by organizational decision-makers. The objective of this research is to gain a better understanding of how managers perceive, process, react to, and contend with managing sustainability initiatives with their global suppliers.
Wine and food marketing Claudia Bazzani
Diego Begalli
Roberta Capitello
Elena Claire Ricci
Katia Laura Sidali
Wine business strategy; role of geographical indications on emerging wine markets; market segmentation of wine and food consumers; food and wine marketing strategy; food and wine strategy in emerging import countries; communication strategy in the agri-food and wine business; digital marketing and communication in the agri-food and wine business; qualitative research methods; quantitative research method; experimental analysis; brand strategies; sustainability in the food and wine industries.
Marketing B2B, customer value optimization, logistics service Barbara Gaudenzi
Relationship management along the supply chain, in a B2B perspective, with a particular focus on network management and supply chain management. Measurement and planning of customer service, logistics service quality, customer value creation, management of the total cost of ownership.
Marketing B2B e customer satisfaction Barbara Gaudenzi
Analysis and implementation of customer satisfaction and customer loyalty measurement approaches, particularly in B2B contexts. Definiton and management of an integrated customer service strategy, and the definiton of the related logistics and service agreements.
Digital marketing Ilenia Confente
Analysis of the relationship between consumer’ buying experience and the willingness to widespread WOM, plus the impact WOM has on purchase intention, with a particular focus on electronic WOM across different contexts (e.g. tourism, logistics and customer service). This research stream collects data via surveys and data analysis through regression models.
Digital marketing e social impact Paola Signori
This research stream focuses on sustainability digital marketing that aims to improve social impact of service eco-systems. Adopting a mix of research methods (field and scenario based experiments, data mining, big data analysis algorithms) to discover values and meanings in social media interactions, this research domain will help in suggesting how to motivate different stakeholders to boost active online engagement for improving social impact.
Relationship marketing in networks Paola Signori
This relationship marketing in networks research area is studied in terms of: marketing of networks and network branding (to highlight benefits and sacrifices of different network brand models); peculiarities of Italian SME’s relationship marketing approaches; the nature of B2B Clustering (to understand how and why organizations form clusters for collective and individual success).
Social media Federico Brunetti
Analysis of the effects of brands’ presence on social media - in terms of savings, identification, social interaction, enjoyment, discovery offered to consumers - on purchase intentions and on word-of-mouth to other consumers.
Social media marketing Ilenia Confente
Analysis of perceived benefits, particularly relational benefits, derived from being members of online communities belonging to different social media. Specifically, the research aims at explore the role of such benefits on brand value and on customer loyalty creation. This study adopts data collection via surveys and data analysis via Structural Equation Models.
Omni-channel strategy and retailing Ilenia Confente
Ivan Russo
Analysis of shoppers’ behaviour across online and offline contest under the lens of both marketing and supply chain management. This research aims at understanding the effect a return policy leniency has on purchase intention, adopting the theoretical framework of signaling theory. This has been realized via an experimental design maniputaling return policy leniency, the channel type and the product type. Data have been analysed through PROCESS software to identify the existence of moderation and mediation effects.
Branding strategies Vania Vigolo
Study of branding strategies from a business-to-consumer and a business-to business perspective. Application of brand identity, brand image and self-congruity models to define brand positioning and differentiation. Analysis of corporate brand reputation based on both qualitative methods (e.g. in-depth interviews, focus groups) and quantitative methods (e.g. surveys with structured questionnaires).

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