20° Excellence in Services International Conference

  from 9/7/17 to 9/8/17.

The Excellence in Services 20th International Conference will take place at the University of Verona, Via Cantarane 24, Verona (Italy). It will welcome Paolo Braguzzi, DAVINES, as keynote speaker. Additional keynote speakers will be announced soon.

Both academics and practitioners are welcome to discuss current issues, exchange information, knowledge and experiences across the various domains of services.Known in the past as Toulon-Verona Conference, this year it comes with a brand new title to highlight Excellence in Services as the peculiar research field of the Conference. Participants will find the opportunity to present their studies in a friendly and informal atmosphere. We invite authors to submit their papers from all relevant areas of focus of the Conference.
Founded by the University of Toulon and University of Verona in 1998, "Excellence in Services" is the 20th Conference in the series (Toulon 1998; Verona 1999; Derby 2000; Mons 2001; Lisboa 2002; Oviedo 2003; Toulon 2004; Palermo 2005, Paisley 2006; Thessaloniki 2007; Florence 2008; Verona 2009; Coimbra 2010; Alicante 2011; Rishon Lezion 2012; Ljubljana 2013; Liverpool 2014; Palermo 2015; Huelva 2016). In 2017 it goes back to Verona (Italy) for its 20th Anniversary.
As Excellence and Quality Management have been established as of paramount importance in Higher Education, Health Care, Local Government, Tourism, Banking, Insurance, Logistics, the Conference looks at the role of Quality/Excellence, stakeholders, resources, processes, certifications, accreditations and labels, measurement and improvement in such institutions and activities. 
Keynote speakers
Excellence in Services International Conference will welcome Paolo Braguzzi, DAVINES limited company, as keynote speaker. Additional keynote speakers will be announced soon.

Scope of the Conference
Academics, researchers, managers, administrators, support staff in the areas of focus of the Conference are invited to submit theoretical contributions, empirical analyses, experiences, case studies or reflections aimed to quality and excellence in services. All submissions must be written in English, official language of the Conference.

Participants who wish to present their research at the Conference are welcome to send an abstract in word format (.doc or .docx) of no more than 200 words according to the format available on Conference website: http://www.toulonveronaconf.eu. Abstracts should be sent by e-mail by April 30, 2017 at the latest to: jma.martin@wanadoo.fr.


Programme Director
Federico Brunetti

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