Research areas involved in the project | |
---|---|
Gestione dei servizi
Service management |
|
Gestione del turismo
Tourism management |
Title | Authors | Year |
---|---|---|
Hotel Responses to Guests’ Online Reviews: An Exploratory Study on Communication Styles | Bonfanti Angelo; Vigolo Vania; Negri Francesca | 2016 |
Managing responses to online reviews: an opportunity for value co-creation? | Negri Francesca; Vigolo Vania; Bonfanti Angelo | 2016 |
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