Publications

Authors:

Mollenkopf, D.; Russo, Ivan; Frankel, R.

Title:

The returns management process in supply chain strategy

Year:

2007

Type of item:

Articolo in Rivista

Tipologia ANVUR:

Articolo su rivista

Language:

Inglese

Referee:

Sì

Name of journal:

INT J. PHYS. DISTRIB. LOGIST. MANAG.

ISSN of journal:

0960-0035

N° Volume:

37

Number or Folder:

7

Page numbers:

568-592

Keyword:

Returns management; functional integration; supply chain management; qualitative methodology; reverse logistics

Short description of contents:

Theory development related to returns management within supply chain strategy. We investigate the marketing/logistics relationship relative to the returns management process.Grounded theory qualitative methodology. We interviewed managers in five Italian firms, across marketing and logistics roles, at strategic and operational levels.Three key findings emerged: 1) strong evidence exists that strategic goals and policies are being implemented; 2) cross-functional integration within the firms is broader than was expected; 3) the more integrated firms deal better with external factors influencing the returns management process.Firms were pre-selected for participation, due to researcher’s time constraints. Additionally, given the pan-European approach to many supply chains, this Italian research needs to be replicated in other [western and eastern] European settings to determine the robustness of the factors posited to be important to the returns management process. Finally, other functional areas beyond marketing and logistics are involved in returns management, and will be more formally incorporated into future research.Returns management — increasingly being recognized as affecting competitive positioning — provides an important link between marketing and logistics. The broad nature of its cross-functional impact suggests that firms would benefit by improving internal integration efforts. In particular, a firm’s ability to react to and plan for the influence of external factors on the returns management process is improved by such internal integration.Returns management has been under-represented in much of the logistics and supply chain literature. This paper represents the first stage of an on-going research project aimed at providing a theoretical framework for understanding the returns management process within a firm’s supply chain strategy.

Note:

The International Journal of Physical Distribution & Logistics Management : * provides business practitioners, consultants and academics with leading edge information and discussions of current developments in the field * facilitates the interchange of information among business planners and researchers on a worldwide basis * provides a platform for new thinking on problems and techniques in physical distribution and logistics management

Web page:

http://www.emeraldinsight.com/Insight/viewContentItem.do?contentType=Article&amp
hdAction=lnkhtml&amp
contentId=1620976&amp
dType=SUB&amp
history=false

Product ID:

39801

Handle IRIS:

11562/314510

Deposited On:

November 5, 2012

Last Modified:

November 9, 2022

Bibliographic citation:

Mollenkopf, D.; Russo, Ivan; Frankel, R., The returns management process in supply chain strategy «INT J. PHYS. DISTRIB. LOGIST. MANAG.» , vol. 37 , n. 7 , 2007 , pp. 568-592

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