Publications

Authors:

Russo, Ivan; Gaudenzi, Barbara; Confente, Ilenia; Borghesi, Antonio

Title:

Logistics service quality: searching for new drivers of 3PL customers’ satisfaction

Year:

2015

Type of item:

Contributo in volume (Capitolo o Saggio)

Tipologia ANVUR:

Contributo in volume (Capitolo o Saggio)

Language:

Inglese

Book Title:

Proceedings of 4st International Conference on Logistics, Informatics and Service Science

Publisher:

Springer Berlin Heidelberg

ISBN:

978-3-662-43870-1

Page numbers:

383-387

Keyword:

outsourcing logistico; logistics service quality; 3pl; b2b relationships

Short description of contents:

Logistics management is a key determinant of customer satisfaction across the supply chain, and the role of third-party logistics service providers is especially crucial. Despite a fairly rich research tradition dedicated to service quality and customer satisfaction in logistics, much of the focus has remained on service quality in buyer–supplier relationships, and only to a lesser extent has it addressed third-party logistics relationships. This study investigates perceived satisfaction, defined as the degree to which a logistics customer is satisfied with a third-party logistics provider’s overall performance in the outsourcing relationship, and provides relevant insights for scholars and managers.

Web page:

http://icir.bjtu.edu.cn/liss2014/

Product ID:

87013

Handle IRIS:

11562/763961

Deposited On:

July 24, 2014

Last Modified:

November 7, 2022

Bibliographic citation:

Russo, Ivan; Gaudenzi, Barbara; Confente, Ilenia; Borghesi, Antonio, Logistics service quality: searching for new drivers of 3PL customers’ satisfaction Proceedings of 4st International Conference on Logistics, Informatics and Service Science , Springer Berlin Heidelberg , 2015 , pp. 383-387

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