Pubblicazioni

Logistics service quality: searching for new drivers of 3PL customers’ satisfaction  (2015)

Autori:
Russo, Ivan; Gaudenzi, Barbara; Confente, Ilenia; Borghesi, Antonio
Titolo:
Logistics service quality: searching for new drivers of 3PL customers’ satisfaction
Anno:
2015
Tipologia prodotto:
Contributo in volume (Capitolo o Saggio)
Tipologia ANVUR:
Contributo in volume (Capitolo o Saggio)
Lingua:
Inglese
Titolo libro:
Proceedings of 4st International Conference on Logistics, Informatics and Service Science
Casa editrice:
Springer Berlin Heidelberg
ISBN:
978-3-662-43870-1
Intervallo pagine:
383-387
Parole chiave:
outsourcing logistico; logistics service quality; 3pl; b2b relationships
Breve descrizione dei contenuti:
Logistics management is a key determinant of customer satisfaction across the supply chain, and the role of third-party logistics service providers is especially crucial. Despite a fairly rich research tradition dedicated to service quality and customer satisfaction in logistics, much of the focus has remained on service quality in buyer–supplier relationships, and only to a lesser extent has it addressed third-party logistics relationships. This study investigates perceived satisfaction, defined as the degree to which a logistics customer is satisfied with a third-party logistics provider’s overall performance in the outsourcing relationship, and provides relevant insights for scholars and managers.
Pagina Web:
http://icir.bjtu.edu.cn/liss2014/
Id prodotto:
87013
Handle IRIS:
11562/763961
depositato il:
24 luglio 2014
ultima modifica:
20 marzo 2018
Citazione bibliografica:
Russo, Ivan; Gaudenzi, Barbara; Confente, Ilenia; Borghesi, Antonio, Logistics service quality: searching for new drivers of 3PL customers’ satisfaction Proceedings of 4st International Conference on Logistics, Informatics and Service ScienceSpringer Berlin Heidelberg2015pp. 383-387

Consulta la scheda completa presente nel repository istituzionale della Ricerca di Ateneo IRIS

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