Publications

Authors:

Russo, Ivan; Gaudenzi, Barbara; Confente, Ilenia; Borghesi, Antonio

Title:

Order Placement And Distribution:Their Impact On Satisfaction And Word O fMouth

Year:

2015

Type of item:

Contributo in atti di convegno

Tipologia ANVUR:

Contributo in Atti di convegno

Language:

Inglese

Format:

Elettronico

Congresso:

8th Annual Conference of the EuroMed Academy of Business "Innovation, Entrepreneurship and Sustainable Value Chain in a Dynamic Environment

Place:

University of Verona

Period:

September 16-18, 2015

ISBN:

978-9963-711-37-6

Page numbers:

2147-2480

Keyword:

3pl, logistics service quality, word of mouth

Short description of contents:

One of the key dyadic relationships across supply chain is between logistics service provider and the manufacturer. Over time the concept of logistics service provider developed toward service offering of greater complexity, combining new added value services they are often involved in the strategic coordination of their customers supply chain activities. This study investigates perceived satisfaction and the relative word of mouth in the Italian cold food supply chain, defined as the degree to which a logistics customer is satisfied with a third-party logistics provider’s overall performance in the outsourcing relationship analyzing the order placement and distribution process as a baseline of the model. Moreover we added in our model returns management and customer value anticipation. We provided relevant insights for scholars and managers focalizing in a specific and less explored business context using the logistics service quality model.

Web page:

http://emrbi.org/wp-content/uploads/2015/09/euromed2015-book-of-proceedings.pdf

Product ID:

89030

Handle IRIS:

11562/929778

Last Modified:

November 4, 2022

Bibliographic citation:

Russo, Ivan; Gaudenzi, Barbara; Confente, Ilenia; Borghesi, Antonio, Order Placement And Distribution:Their Impact On Satisfaction And Word O fMouth  in 8th Annual Conference of the EuroMed Academy of Business Innovation, Entrepreneurship and Sustainable Value Chain in a Dynamic Environment , Proceedings of "8th Annual Conference of the EuroMed Academy of Business "Innovation, Entrepreneurship and Sustainable Value Chain in a Dynamic Environment" , University of Verona , September 16-18, 2015 , 2015 , pp. 2147-2480

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