Pubblicazioni

Autori:

Russo, Ivan; Gaudenzi, Barbara; Confente, Ilenia; Borghesi, Antonio

Titolo:

Order Placement And Distribution:Their Impact On Satisfaction And Word O fMouth

Anno:

2015

Tipologia prodotto:

Contributo in atti di convegno

Tipologia ANVUR:

Contributo in Atti di convegno

Lingua:

Inglese

Formato:

Elettronico

Titolo del Convegno:

8th Annual Conference of the EuroMed Academy of Business "Innovation, Entrepreneurship and Sustainable Value Chain in a Dynamic Environment

Luogo:

University of Verona

Periodo:

September 16-18, 2015

ISBN:

978-9963-711-37-6

Intervallo pagine:

2147-2480

Parole chiave:

3pl, logistics service quality, word of mouth

Breve descrizione dei contenuti:

One of the key dyadic relationships across supply chain is between logistics service provider and the manufacturer. Over time the concept of logistics service provider developed toward service offering of greater complexity, combining new added value services they are often involved in the strategic coordination of their customers supply chain activities. This study investigates perceived satisfaction and the relative word of mouth in the Italian cold food supply chain, defined as the degree to which a logistics customer is satisfied with a third-party logistics provider’s overall performance in the outsourcing relationship analyzing the order placement and distribution process as a baseline of the model. Moreover we added in our model returns management and customer value anticipation. We provided relevant insights for scholars and managers focalizing in a specific and less explored business context using the logistics service quality model.

Pagina Web:

http://emrbi.org/wp-content/uploads/2015/09/euromed2015-book-of-proceedings.pdf

Id prodotto:

89030

Handle IRIS:

11562/929778

ultima modifica:

4 novembre 2022

Citazione bibliografica:

Russo, Ivan; Gaudenzi, Barbara; Confente, Ilenia; Borghesi, Antonio, Order Placement And Distribution:Their Impact On Satisfaction And Word O fMouth  in 8th Annual Conference of the EuroMed Academy of Business Innovation, Entrepreneurship and Sustainable Value Chain in a Dynamic Environment , Atti di "8th Annual Conference of the EuroMed Academy of Business "Innovation, Entrepreneurship and Sustainable Value Chain in a Dynamic Environment" , University of Verona , September 16-18, 2015 , 2015 , pp. 2147-2480

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