Pubblicazioni

Autori:

Olsson, A.; Näslund, D.; Signori, Paola

Titolo:

Lean and/or agile supply chain management: model application for the service industry

Anno:

2007

Tipologia prodotto:

Contributo in atti di convegno

Tipologia ANVUR:

Contributo in Atti di convegno

Lingua:

Inglese

Formato:

Elettronico

Nome rivista:

Nofoma Annual Conference Proceedings

Titolo del Convegno:

The 19th Annual Nofoma Conference

Luogo:

Reykjavik, Iceland

Periodo:

7-8 June 2007

Parole chiave:

lean; agile; facility management; service industry; customer value

Breve descrizione dei contenuti:

Various forms of supply chain management (SCM) research have been carried out in many different manufacturing or industrial settings over the last decades. However, less research exist concerning supply chain management in the service industry. Yet, definitions of supply chain management as they pertain to the service industry are only slightly different than those definitions of SCM in manufacturing. In manufacturing SCM research, most definitions emphasize the coordination of activities, as well as information sharing, cross functions and cross firms. Service SCM also focuses on processes, but regard it as difficult to measure performance, since services are non-tangible. Among several concepts and frameworks used in the traditional SCM research; the concepts of lean and agile have recently been focused with regards to how they can improve supply chain performance. Therefore, the aim of this paper is to illustrate supply chain management implications, based on the lean and agile concepts, for the service industry in general and the facility management industry specifically. The paper illustrates how both “lean” and “agile” supply chain management models and concepts can be used in order to enhance both effectiveness and efficiency in the service providing supply chain. The article is based on an action research case study which illustrates how the concepts of lean and agile have been applied to improve the service supply chain. The paper also provides concrete results of process improvements gained in a facility management organization where these new concepts for customer relations and interactions were established.

Note:

NOFOMA is a network of Nordic researchers within the field of Logistics and Supply Chain Management. The aim of NOFOMA is to contribute to the continuous improvement and further development of Nordic logistics research and researchers. The main activities of the network include: -The Annual NOFOMA Conference on logistics research. -The Nordlog Doctoral Symposium focusing on issues of particular relevance to Doctoral students. This event takes place in connection with the annual conference. -The NOFOMA Educators Conference focusing on issues of particular interest to teaching and education. This event takes place in connection with the annual conference. -The Joint-Nordic PhD Program in Logistics. Researchers belonging to the NOFOMA network are mainly from the Nordic countries: Denmark, Finland, Iceland, Norway, and Sweden, but does not exclude research issues or people from other parts of the world.

Id prodotto:

43281

Handle IRIS:

11562/302222

depositato il:

18 marzo 2012

ultima modifica:

11 novembre 2022

Citazione bibliografica:

Olsson, A.; Näslund, D.; Signori, Paola, Lean and/or agile supply chain management: model application for the service industry in «Nofoma Annual Conference Proceedings»  in The 19th Annual Nofoma Conference Proceedings , Atti di "The 19th Annual Nofoma Conference" , Reykjavik, Iceland , 7-8 June 2007 , 2007

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