Misurazione della customer satisfaction e della propensione cambiamento in ottica Business to Business in Stef Italia

Starting date
September 1, 2013
Duration (months)
12
Departments
Business Administration
Managers or local contacts
Gaudenzi Barbara

La ricerca intende misurare la customer satisfaciton e la propensione al cambiamento di 100 imprese clienti del Logistic Provider Stef Italia.

Project participants

Ilenia Confente
Temporary Assistant Professor
Barbara Gaudenzi
Associate Professor

Activities

Research facilities